Informed IT and CityPro

Informed IT and CityPro Computers Remote Support


RemoteCityPro Computers

Remote I.T. Support Services                                

Remote I.T. support is for those problems that can be solved remotely. Once you have called in with your specific problem, our support staff will be able to identify and solve the problem remotely. This ensuring that your I.T. issues are solved as quickly as possible.

When advised by the Technician, Click on the link below and select "Run"

Run or Save the Informed IT/CityPro Remote Support Team Viewer Run TeamViewer (EXE)

How safe is TeamViewer to use?

TeamViewer includes full encryption, based on RSA private-/public key exchange and AES (256 Bit) session encoding. This technology is based on the same standards as https/SSL and is considered completely safe by today's standards.

The key exchange also guarantees a full client-to-client data protection. This means that even our routing servers will not be able to read the data stream.

In addition to the PartnerID TeamViewer generates a session password that changes with every software start to provide additional security against unauthorized access to a remote system.

Security relevant functions like file transfer require additional, manual confirmation of the remote partner.

Also it is not possible to invisibly control a computer. For data protection reasons the person sitting on the remote computer has to be able to detect when someone is accessing the machine.

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